Chat Tool Integration – A Major Step in the Right Direction!

If your CRM is not integrated with Chat tool, you’re not in the right direction. Chat tool is an amazing tool for interacting with existing and new customers to address customer queries and provide seamless chat support to help the clients communicate extraordinarily well. Unless the chat tool isn’t integrated with your CRM system, you’re missing out this feature.

Get the seamless experience of Live Helper Chat Integration with SuiteCRM to avail all the advanced features of Chat tool.

Some of the features of SuiteCRM Live Chat Integration are listed as follows:

•        Creates new leads and contacts automatically – While chatting with the visitors, SuiteCRM integrated with Live Helper Chat automatically captures the contact information and create leads by itself.
This will then do the job of CRM user to follow up and close the deal.

•     Interact with Chat leads directly from CRM – Vital feature that is loved by almost all the CRM users that allow the CRM users to view the customer history that will help CRM users to address the concern of customers or converting the chat leads into potential clients.

•     User-friendly – Live Helper Chat tool is very user-friendly for both the customers and CRM users because of its unique interface that allows both to chat without any trouble.
SuiteCRM integration with Live Helper Chat tool allows CRM users to access the tool without any disruption.

•        Chat Proactively – Free Chat Tool SuiteCRM is very prompt in its running functionalities. This lets the visitors chat proactively with the company to chat and get the information they’re looking for. Proactive chat is very important because a visitor sometimes won’t be there for much longer on the website and therefore to assist the visitors in no time with the help of live helper chat can generate leads for your business.

•    Customized solution – SuiteCRM Live chat Integration integrated is a customized solution designed in a way to give ease of access to the visitors and speed of different functions so that visitor will have no pause while engaging with chat users.

•     Customer Feedback – Another important feature of SuiteCRM Live Helper Chat Integration that allows the customers to give feedback about the chat support. This can help the company to implement the feedback which is valid for future reference in the smooth running of chat tool as well as the business.

•        Monitors visitors – It continuously monitors visitors so as to know in which page the visitor has been for a longer time. This information will definitely help the CRM users to convert lead into a potential client. The data that Chat tool gives is very important for the CRM users to maintain and develop business by using the right strategies in pitching or converting the lead to close the sale.

·         Simple Setup – It has a very simple 3 steps setup and takes no time in configuring the tool.

·      Offline messaging – Even when a CRM user is not online when the customer fills the contact form, or writes a query or sometimes feedback, all can be delivered straight to the email provided automatically.

This will, in turn, help the CRM users not to miss any lead and who knows that lead can a potential customer too. They say every lead is important in one or another way of business, all depends on how we follow up and how we deliver the right solution for the right user.

Every single customer your chat operator come in contact with on a daily basis is a potential lead for your business. So why would you want that crucial lead data to be trapped inside your live chat system? By integrating live chat tool with SuiteCRM, important data such as contact information can be used to create new leads and contact records, allowing your sales team to give them the proper attention required.

Get a FREE SuiteCRM DEMO here to know more about SuiteCRM integration with Live Helper Chat.